Dear Patient,
Surgery was discussed during your visit today with Dr. O'Grady. We understand that this can be an overwhelming and confusing time for some people. We have compiled this packet of information to help make this a seamless process and to answer any questions that you may have. Please read the information and keep it on hand, as it contains important phone numbers and details regarding your upcoming surgery.

We are always happy to answer any questions you may have so please feel free to contact us at any time.

 Appointments to Remember

• Your surgery date
• Pre-op appointment (labs and anesthesia consult) at Gulf Breeze Baptist Hospital
• Pre-surgery consult with Chris Key, P.A.
Any coinsurance or deductibles owed must be paid prior to your surgery. Failure to do so will result in the cancellation or rescheduling of your surgery. A billing representative will be contacting you to facilitate payment.

Your surgery will take place at the Andrews Institute Ambulatory Surgical Center located on the first floor of the Andrews Institute, Suite 100.

For the Andrews Surgery Center:
Go to,
Click the link "Patients Start Here"
Enter your registration password: AISCSS0NEW
The surgery center will contact you within 24 - 48 hours of your scheduled surgery. You will be advised as of the time to arrive for your surgery during this phone call. They will go over anesthesia and general information about your surgery as well.

You will not be driving home after your surgery. It is required by the surgery center and Dr. O'Grady that you have a companion who can drive you home and someone who can stay with you the night of your surgery.

Any dietary/herbal supplements, blood thinners, and NSAIDS should be stopped (7 to 10 days) prior to surgery. Consult your primary physician about stopping any of these medicines that have been prescribed for another medical condition.


You will return to see Dr. O'Grady following surgery. If you have not already been given a postoperative appointment please call our office ASAP to schedule one. Your post op appointment is to be determined by Dr. O'Grady.

Driving: You can begin driving once you are completely off pain medications and once you have been given the OK by the physician. We recommend you start in a parking lot to make sure you are able to have complete control of the vehicle before driving on the street.

Bathing: The surgical incision should be kept dry until your follow-up appointment in approximately 2 weeks. You may sponge bathe, use waterproof band-aids, or place a sealed plastic bag over the extremity to keep the surgical site dry.

Physical Therapy: a prescription for physical therapy to be started within the first 3-5 days after surgery unless otherwise noted

(You are responsible for taking your physical therapy prescription to your first appointment)

Dressings: Your dressings create a sterile field over your incision(s). You will be instructed on how and when to change the dressings before you are discharged home.

Pain Medication: You will be given a prescription for pain medications and any other medications that are indicated by Dr. O'Grady. We strongly advise patients to fill their prescriptions in the state of Florida, as many states will not honor out of state prescriptions.

Below are a few of the local pharmacies:
CVS - 225 Gulf Breeze Pkwy, Gulf Breeze, FL 32561. {850) 934-0030.
Publix - 852 Gulf Breeze Pkwy, Gulf Breeze, FL 32561. {850) 932-0030.
Walgreens - 1459 Tiger Park Ln, Gulf Breeze, FL 32563. {850) 916-1955.


As a courtesy to our patients, we will contact your insurance company regarding your upcoming surgery to see if prior authorization is required. In order to do this, we need your correct and current information.

Should there be any questions or problems concerning your insurance, our office will contact you.
Insurance carriers often have different requirements for different policies. We recommend that you contact your carrier since they may need additional information from you. They should be able to inform you of the following information, which you may find helpful.

Verification of your benefits for surgery (80%, 90%, 100% etc.).
Surgical copayment.
Deductible (the amount and if any of the amount has been met for your current year).
Answer any questions you may have regarding the payment of your upcoming surgery.

Please note that you will be billed separately for the following services (if they apply to you and your surgery): Dr. O'Grady, the assistant surgeon, the facility, the anesthesiologist, laboratory, physical therapy, and home health care.

You are responsible for understanding your insurance policy. It is a contract between you and your insurance company. We are not responsible for lack of coverage or failure to pay by your insurance company. You are expected to pay your bill regardless of the insurance company's coverage.


  • Upon arrival, the patient will check in at the front desk and complete paperwork (for minors, parents or guardian will need to complete paperwork). After completed, please return the paperwork to the front desk staff.
  • Patient will be called to the admitting area by a member of the Pre/Post Op staff. The patient will be changing and getting ready for surgery. All family and friends will stay in the waiting room during this time. (If patient is a minor then ONE parent or guardian will accompany the child).
  • Once the patient has been prepped for surgery the nurse will return and allow one family member and/or friend to come back and sit with the patient. Space is very limited, so we only allow one visitor per patient - but we will be happy to try to allow everyone a turn.NOW THE HARD PART----WAITING ...... Family and friends are encouraged to stay in the waiting room lobby or at least close by. If you need to step out, please let the front desk staff know and make sure they have a cell phone number where you can be reached.

NOW THE HARD PART----WAITING ...... Family and friends are encouraged to stay in the waiting room lobby or at least close by. If you need to step out, please let the front desk staff know and make sure they have a cell phone number where you can be reached.

  • Once the surgery is complete the surgeon or their assistant will come out to the waiting room to speak with you or you may be asked by the nurse to come to the conference area so the surgeon can speak with you (Exceptions are cataract & pain patients). (Please remember-the length of time for surgery is estimated and may be longer than originally scheduled)
  • While you are speaking with the surgeon the patient is usually still in the operating room and will be moved to recovery soon thereafter.
  • As soon as the recovery room nursing staff has the patient settled in recovery, they will call the front desk with an update. The front desk staff will let appropriate family and friends know as soon as they have received word. In order to respect patient privacy and comfort, family and friends are not always permitted in the recovery area. However, the recovery nurses will update the front desk staff periodically as needed. Please remember that people react differently to anesthesia and some wake up faster than others.
    When the patient is ready for discharge, the recovery room nurse will once again call the front desk. At this time the friends and/or family will drive around to patient pickup area, go inside and be given discharge instructions.

    • Patient Pickup is located on the opposite side of the building from the waiting room. From the parking lot, there is a blue line painted on the pavement that you will follow around to the other side of the building. Park in 'patient pick-up' or 'handicap' parking space. Go into the building through the sliding glass door. (If the door is locked, just ring the bell).



Billing for Services / Insurance

You will receive a SEPARATE BILL from each of the following:

Please contact your surgeon's office regarding questions about his/her bill.
The PATIENT (or parent/guardian) is responsible for checking to make sure ANDREWS INSTITUTE SURGERY CENTER is in network with your insurance plan.
Note: Your surgeon may be in network but please verify that the SURGERY CENTER FACILITY is also in network.
Call the customer service number located on the back of your insurance card.
They will ask you for the FACILITY TAX ID# - 352274952.
You must also verify that Paradigm Anesthesia (for your anesthesiologist's services) is in network.
Their TAX ID# - 205877557.
Lab, x-ray, etc. will also be billed separately.
Know your Insurance Plan:
Do you need a referral or authorization?
What is your deductible responsibility / how much have you met?
What is your copay responsibility?
What is your coinsurance responsibility?
Is your procedure covered in an Ambulatory Surgery Center?
Your Insurance Company's Customer Service can answer these questions for you!

Bring your insurance card(s) and photo ID.
You will be asked to complete paperwork for the FACILITY.
Bring your insurance card(s) and photo ID. You will be asked to complete paperwork for the FACILITY.


Please be aware when calling our office, that we may be in clinic seeing patients or in surgery and may not be able to answer your call immediately. We make every effort to get back to you as soon as possible. If you reach our voicemail, please leave your name and number along with a brief message and we will return your call. Please be aware we make every effort to return your call in a timely manner, but may be after 5:00 PM. If it is truly urgent, please call the main number and explain your situation. If you have an emergency please dial 911.

Dr. O'Grady's Office:
Main Office/Clinic Line - 850-916-3700
Chris Key, Physician Assistant - 850-916-3715
Alan Bowen (Clinic Coordinator) - 850-916-3715
Alisha Caraway (Appointment Coordinator) - 850-916-3731
Fax - 850-916-3710

Andrews Institute Surgery Center {AISC)
Main Line - 850-916-8500
Questions about pain pumps: Surgery Center - 850-916-8505
Dr. Hickman - Dr. Hickman

Gulf Breeze Hospital
Main Line - 850-934-2000
Surgery Department - 850-934-2080
Address: 1040 Gulf Breeze Parkway Suite 200 Gulf Breeze, Fl 32561
Web Address:

Our website has more detailed information regarding surgery and rehabilitation along with interactive instructional videos. Please feel free to visit our site for further information. ***


We understand that situations arise in which you must cancel your appointment. It is, therefore, requested that if you must cancel your appointment you provide more than 24 hours notice. This will enable for another person who is waiting for an appointment to be scheduled in that appointment slot. With cancellations made less than 24 hours notice, we are unable to offer that slot to other people.

Procedure cancellations require 7-10 business day advance notice, without notification they may be subject to a $500.00 cancellation fee.

Patients who do not show up for their appointment without a call to cancel an office appointment or procedure appointment will be considered as NO SHOW. Patients who No-Show two (2) or more times in a 12 month period, may be dismissed from the practice thus they will be denied any future appointments. Patients may also be subject $500.00 procedure No Show fee.

The Cancellation and No Show fees are the sole responsibility of the patient and must be paid in full before the patient's next appointment.

We understand that Special, unavoidable circumstances may cause you to cancel within 24 hours. Fees in this instance may be waived but only with management approval.

Our practice firmly believes that good physician/patient relationship is based upon understanding and good communication. Questions about cancellation and no show fees should be directed to our office (850-916-3715)

Download a printable version of the surgery packet here to sign and return to us.